Shipping policy
Last updated: August 2026
Tendi ships within the United States only. Delivery is free on every order, with no minimum spend and nothing added at checkout.
Where we deliver
We deliver to all 50 states, the District of Columbia, and APO/FPO addresses. We do not currently ship anywhere outside the United States. If you are elsewhere and would like to know when that changes, write to us and we will tell you.
How long it takes
| Stage | Timing |
|---|---|
| Packing and dispatch | Under 48 hours |
| Delivery once dispatched | 3–7 business days |
| Shipping cost | Free, every order |
Orders are packed Monday to Friday, excluding public holidays. An order placed on a weekend or a holiday starts its 48 hours on the next business day. Occasionally an address check or a payment review adds a day; if that happens we email you rather than leave you guessing.
Delivery windows are estimates given to us by the carrier, not promises we can enforce. Weather, carrier backlogs and holiday volume all move them.
Your tracking number
The moment your parcel leaves us, you get an email with a tracking number and a link. You can also enter that number on our Track Your Order page at any time. If nothing has arrived in your inbox by the end of the second business day, check your spam folder first, then tell us.
How it arrives
Everything ships in plain outer packaging. There is no branding, no product name and no description of the contents on the outside of the box. Nobody who handles it on the way to you learns anything about what is inside.
If nobody is home
- The carrier will either leave the parcel in a safe place, hand it to a neighbor, or try again the next business day, depending on their own rules for your address.
- If a parcel comes back to us after failed attempts, we will email you and re-send it at no cost once you confirm the address.
If it does not arrive
If your tracking has not moved for five business days, or the parcel has not reached you within ten business days of dispatch, tell us. We open the claim with the carrier ourselves rather than asking you to do it. If the parcel is confirmed lost, you choose: a replacement sent immediately, or a full refund.
Address mistakes
We ship to the address exactly as it is entered at checkout, so please read it back before you pay. If you spot an error, write to us straight away, we can correct it while the order is still in packing. Once a parcel has been handed to the carrier the address is fixed, and a delivery made to an address you supplied is not something we can refund.
Taxes
Any applicable sales tax is calculated and shown at checkout before you pay. There is nothing further to pay on delivery.