Track your order
Where your parcel is, right now
Enter the number from your dispatch email and we will show you the live position, not a generic status page.
Have your tracking number?
It is in the dispatch email we sent when the parcel left us.
No number yet? It arrives by email the moment your order leaves us, which is under 48 hours from ordering. Tell us if it has been longer.
What the stages mean
Four steps, and one of them is always the slow one
Packed, labeled and handed to the carrier. Your tracking number is emailed at this point and can take a few hours to go live on their system.
Traveling between sorting facilities. This is where a parcel can sit for two or three days with no scan at all, and that is normal rather than a problem.
On a vehicle and on a round near you. It should reach you before the end of that day.
Left with you, a neighbor, or in a safe place, depending on the carrier’s rules for your address.
If it has stalled, we chase it, not you
Five business days without a scan, or ten business days since dispatch, and it is worth telling us. We open the claim with the carrier ourselves. If the parcel is confirmed lost you choose: a replacement out the same day, or a full refund.